Mark

Mark

SIPOC: keep it simple

For many people just starting with lean, nothing can be more intimidating than a full blown Value Stream Map with all those lines, numbers and different ways to measure time. This is a Lean Consultant’s rookie mistake – don’t blow…

From KPIs to Kaizen

Last week I facilitated a workshop on Daily Management at a B2B client. A motivated group, eager to improve, but unfamiliar with Lean practices like A3 problem solving or daily stand-ups. They had KPIs in place – well-documented and even reviewed regularly.…

Fishbone Diagram: What It Is and How to Use It

Got a problem that keeps coming back? You’re probably just treating the symptoms instead of the root cause. Enter the fishbone diagram—a simple but powerful tool that helps teams get to the heart of recurring issues. Here’s a breakdown of what…

Why is an A3 report called an A3 report?

Good question. And certainly for people on the American side of the ocean, the word A3 doesn’t necessarily ring a bell. The answer is very simple, but brilliant in its simplicity. So the question is: why is an A3 Problem…

When not to do A3 problem solving

It’s January and for many this is the last week of the first month of the fiscal year. If you did your job well, if you cascaded your strategy, set proper KPIs, your teams now know what to do. So…

Let’s call a problem what it is

In businesses where there’s no true belief in Lean and its underlying philosophies, some leaders tend to sugarcoat things.  A while ago I lead an event where I touched upon some concepts of problem solving, maybe one of the most…

KPI-checklist

As the teams are rushing to hit quotas in these last few weeks for the years (or get business ready to fall in January), you, as commercial leader, are or should be busy setting the KPI’s for next year. This…