You can expect what you inspectW. Edward Deming – PDCA-guru
If you’ve set some clear objectives, spent time engaging with your customers to find out how to best serve them…if you’ve spent months strategising and setting up your teams… it’s a waste not to follow up, not to hold people and teams accountable and not solve issues when they come up. You’ve spent all this time and you give up at the first obstacle? A race is won at the finish-line.
These set of tools are core to the Lean-philosophy and are as powerful in a commercial context as they are on a factory floor. If you mess this up, it’s all been a waste.