It’s september, by now you should have a good idea on what the key breakthroughs for next year are going to be. You’ve spent good time om the what and where, while your CFO and team are calculating the how…
Today was the day that after a typical European summer break of six weeks, my two youngest boys had to go to school again (our teenager had 7 weeks of vacation and only starts on Wednesday with actual classes –…
As I’m camping in Sweden with my family right now, there are always those early morning, looking over a lake with only the sound of awakening birds, that I get even more philosophical as I already am by nature. Recently…
No matter what they say, sales or the act of selling is not an art. (for the record: neither is marketing). Succesfully selling a product, service or solution is either luck (you’d be amazed how often people get lucky) or…
Only last week did a customer for the first time talk about my logo, and he had it figured out. He recognised what it meant. In proper lean cultures, where KPI’s are set properly, you have a safe environment for…
Let me try a more provocative title this week. Many people have heard about lean, about manufacturing processes being optimised. When it comes to implementations beyond the shop floor in more transactional or commercial areas, people tend to have a…
For a large organisation to be effective, it must be simple. Jack Welch – former CEO of General Electric Doing something in a simple way is better than doing it in a complex way. Makes sense right? It’s too obvious.…
Or how to prevent going down the trap known as ‘Goodhart’s Law’. How we know it: When a measure becomes a target, it ceases to be a good measure What he actually said: Any observed statistical regularity will tend to…
KPIs are meant to give direction, represent priorities and drive behaviour. In many companies however, KPIs are used to micromanage their teams and reports are used for windowdressing or wallpaper. Here are six mistakes you can make as a Lean…
If you find yourself in a hole, stop digging. not sure: The beauty about Lean Business is that in many cases, it’s just common sense, but rigorously applied. The ideas aren’t necessary groundbreaking, the biggest part is just about…