I’m a very strong believer in KPI’s, how it can drive a business forward, how it supports your strategy and mostly how it drives accountability and transparency with commercial teams. I’ve written earlier on how to do it well and…
Being a self employed professional, a consultant, has its benefits and its downsides. The good thing is you’re responsible for your own success, the downside is that only you are responsible for your own success. This means you have to…
When running a business, a commercial team, direct or indirect sales, e-commerce, revenue marketing or whatever, doing daily mananegemnt is easier and more efficient than the big Quarterly Business Reviews. I’d rather have my team zoom in once a day…
While writing this post I’m trying to process another fine example of how difficult it is (or seems to be) for many companies to get their sales and marketing teams properly aligned. I always used to joke in a cynical…
Only last week did a customer for the first time talk about my logo, and he had it figured out. He recognised what it meant. In proper lean cultures, where KPI’s are set properly, you have a safe environment for…
Or how to prevent going down the trap known as ‘Goodhart’s Law’. How we know it: When a measure becomes a target, it ceases to be a good measure What he actually said: Any observed statistical regularity will tend to…
If you find yourself in a hole, stop digging. not sure: The beauty about Lean Business is that in many cases, it’s just common sense, but rigorously applied. The ideas aren’t necessary groundbreaking, the biggest part is just about…
Might be weird to say for someone like me that promotes the use of a certain set of tools. But I’m 100% sure that only using a set of tools won’t make you smarter. Or win. Or make you successful…
Genba (現場, also romanized as gemba) is a Japanese term meaning “the actual place”…. In business, genba refers to the place where value is created; in manufacturing the genbais the factory floor. source: Japanese police also talk about a crime scene as genba. So why would you go there? And…
If anything, Lean philosophy talks about problems. And problems come with a solution, otherwise they wouldn’t be problems but mere facts. When starting on your Lean journey, an important thing to grasp is that it’s a good thing to have…