Last week I facilitated a workshop on Daily Management at a B2B client. A motivated group, eager to improve, but unfamiliar with Lean practices like A3 problem solving or daily stand-ups. They had KPIs in place – well-documented and even reviewed regularly.…
Got a problem that keeps coming back? You’re probably just treating the symptoms instead of the root cause. Enter the fishbone diagram—a simple but powerful tool that helps teams get to the heart of recurring issues. Here’s a breakdown of what…
Good question. And certainly for people on the American side of the ocean, the word A3 doesn’t necessarily ring a bell. The answer is very simple, but brilliant in its simplicity. So the question is: why is an A3 Problem…
In businesses where there’s no true belief in Lean and its underlying philosophies, some leaders tend to sugarcoat things. A while ago I lead an event where I touched upon some concepts of problem solving, maybe one of the most…
I’m a fan of problem solving, that’s clear from this website. I like problems, I like solving problems and I like pushing teams to solve their problems. After all these years, working with all these teams and seeing both the…
Just a few weeks ago I was hiking in the Austrian Alps – don’t ask me why, but I’m happy I joined. It was a great experience, being offline for a week, walking above the clouds, facing some of your…
Bad news happens fast, good news happens slow Morgan Housel on an interview with Diary of a CEO Morgan Housel, the author of a.o. the Psychology of Money, makes this quote in the context of how compounding on the long…
Only last week did a customer for the first time talk about my logo, and he had it figured out. He recognised what it meant. In proper lean cultures, where KPI’s are set properly, you have a safe environment for…
Or how to prevent going down the trap known as ‘Goodhart’s Law’. How we know it: When a measure becomes a target, it ceases to be a good measure What he actually said: Any observed statistical regularity will tend to…
KPIs are meant to give direction, represent priorities and drive behaviour. In many companies however, KPIs are used to micromanage their teams and reports are used for windowdressing or wallpaper. Here are six mistakes you can make as a Lean…